From: Ann Barcomb Date: 11:59 on 24 Sep 2004 Subject: Outlook At my previous job I had to use Lotus notes. I hated it. At my new job I have to use Outlook. I hate it too. At this moment I'm hating the fact that the header displayed in the preview pane doesn't show a person's email address, just name. You can't get the name by clicking in the header, either, because it just gives options concerning turning off the preview pane. So what happens if I want to give person A person B's email address? Well, I haven't encountered an option 'always show me the email address' in headers, so this is how I do it now: 1) select the message. This opens the preview pane. 2) double-click on the message. This pops up another window. 3) right-click on the person's name in the header section of the popup. select 'properties'. You must click exactly on the name, or you will get header-related settings. 4) go to the email tab, where I can see the person's email address 5) the keyboard copy shortcut cntrl-c doesn't work on this address, so I then remember a portion of it, switch to the window I'm typing on, switch back, etc. If I'm lucky I can fit both programs on the desktop at the same time and keep my focus. Usually this doesn't work. I'm starting to wonder if this protection of actual email addresses is a foretaste of what Microsoft has in mind for DRM: so boring and annoying to circumvent that you'd rather not. I also don't like the fact that it has grouped my folders in to shortcuts. There's 'Outlook Shortcuts' and 'My Shortcuts'. All my mail folders are in 'My Shortcuts'. My Inbox and Sent mail are in 'Outlook Shortcuts'. Both Outlook and My Shortcuts cannot be expanded at the same time. Starting from my inbox, if I want to look at a saved mail, my steps are: 1) expand 'My Shortcuts' 2) Click on the mail folder I want, find the message and view it 3) expand 'Outlook Shortcuts' 4) Click on the inbox to get back to where I was Steps 1 and 3 seem quite unneccessary to me. Maybe there are ways around these problems...I wouldn't know, because I have no desire to learn about Outlook. Given that the product is supposed to be designed for easy use, I think if it is possible to do what I want, I should be able to figure it out from looking at half a dozen menus. - A
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